Return Policy

RETURN & REFUND POLICY

Last Updated: July 9, 2026

1. Return Eligibility
   Customers may request a return within two (2) calendar days of receiving their order, provided that:

• The item is in the same condition in which it was delivered.
• The item has not been used, installed, altered, or damaged.
• All original packaging, accessories, manuals, and documentation are intact.
• The item has been tested only to confirm functionality and has not been used beyond reasonable inspection.

2. Non-Returnable Items
   The following items are not eligible for return:

• Products that have been used, installed, or modified.
• Products damaged due to customer handling or misuse.
• Products with missing parts, packaging, or accessories.
• Products returned after the two-day return period.

3. Refund Process

• Approved refunds will be processed within five (5) working days after the returned item has been inspected and approved.
• Refunds will be made through the original payment method where possible.
• Shipping charges are generally non-refundable unless the return is due to an error on our part.

4. Damaged or Incorrect Products
   Customers should notify us immediately upon receiving an incorrect, defective, or visibly damaged product. Claims may require photographs or other supporting evidence.
5. Right to Refuse Returns
   Omoibo reserves the right to reject any return request that does not comply with this policy.